On October 31, 2024 Decatur County Memorial Hospital’s team received the Patient and Family Experience Award from the Indiana State Office of Rural Health. Annually, the Indiana Department of Health’s State Office of Rural Health awards those making a difference in rural healthcare for their outstanding achievements. This award recognizes staff members who significantly impacted the human experience in healthcare by implementing innovative solutions.
In 2024, the DCMH team introduced an AI assistant (ambient listening software), Suki, into DCMH’s electronic medical record (EMR) system, a pioneering move as only two organizations in the U.S. have achieved this integration. This state-of-the-art software enables seamless ambient listening, allowing clinicians to record conversations effortlessly and automatically generate clinical visit notes.
“Suki has helped me not only complete my documentation more quickly, but it has also improved the detail of what is captured in my notes,” said Natasha Struewing, WHNP (Women’s Health Nurse Practitioner). “As a critical access hospital, the number of patients who seek care on any given day can vary widely. With Suki, I can see more acute patients and provide the care they need in a timely fashion, which is essential in achieving the best outcomes possible. I feel fortunate to be part of an organization that recognizes and invests in solutions that meaningfully impact both clinician and patient experience.”
By alleviating the burdens of documentation, this technology not only combats clinician burnout but also enhances clinician satisfaction and most importantly, patient outcomes. This integration empowers clinicians to focus more on providing compassionate patient care. Suki’s voice AI features, including dictation capabilities, ensure that documentation becomes a streamlined part of the workflow, benefiting the patient experience.
“Suki has enabled me to find a better work/life balance since I no longer have to spend 12 hours on the weekend completing charts. Credit goes to our Administration for providing us with such a great tool and investing in innovative technologies. It has been a game changer for patient documentation,” said Anjum Fazlani, MD. While this revolutionary system is amplifying DCMH’s level of outstanding care, patients can opt out of Suki at any time.
Please join us in congratulating Decatur County Memorial Hospital for receiving the Critical Access Hospital Patient and Family Experience Award, recognizing their outstanding commitment to enhancing patient-centered care. The team at DCMH remains dedicated to supporting initiatives that prioritize patient well-being and acknowledges the key role of innovation in improving health outcomes for the communities they serve.
Explore our site to discover all the ways we’re here to support your health and well-being. To learn more about DCMH’s commitment to excellence in patient care, contact the Marketing & Communications team at dcmh.marketing@dcmh.net.
