Improving the patient care experience has become a top priority for health care organizations nationwide. As health care costs continue to rise, enhancing the patient experience in health care offers providers a way to reduce costs, increase productivity, and improve operational performance. Patient experience Press Ganey surveys are one of the most effective tools for measuring, understanding and ultimately improving the patient care experience. A well-designed patient survey can provide an organization with remarkable clarity into the patient experience, highlighting what is working well and where focused attention and resources can dramatically improve patient experience and the quality of patient care. DCMH encourages all patients who receive a survey to complete it and send back to Press Ganey.
Over the second quarter, based on Press Ganey survey results received from our patients, DCMH OB physicians scored as a whole in the 99th percentile in all physician categories listed for small and critical access hospitals. Additionally, the DCMH OB physicians scored in the 99th percentile in the following groups:
- Physician overall
- Time physician spent with patient
- Physician concern questions/worries
- Physician kept patient informed
- Friendliness/courtesy of physician
- Skill of physician
DCMH OB physicians have scored in the 99th percentile during the first quarter, second quarter, and year-to-date through the month of July.
What does this mean for our community? It means that our hospital is continuing to provide exceptional care to women and families. It means our census-based surveys help DCMH give every patient the opportunity to be heard, and our hospital the opportunity to listen. All of the physicians at DCMH are here to provide the quality care you want, close by. For more information about our physicians, visit our website at www.dcmh.net.